A complete support and installation service

Our Support Services

We provide 4 levels of support to our direct customers.

Standard Level (Free for 28 days from product purchase)

• E-mail support to our support team
• Remote Diagnostic Support
• Premium rate number for support calls at £1.50/min

Bronze Level (Subject to a support contract)

• E-mail support to our support team
• Remote diagnostic support
• Telephone support (2nd Line)
• Software Upgrades

Silver Level (Subject to a support contract)

• As for the Bronze level support contract but also includes:-
• Remote configuration support
• Out of hours support by prior arrangement
• Hardware Warranty (repair or exchange)
• Discount pre-configuration cost

Gold Level (Subject to a support contract)

• As for the Silver level support contract but also includes:-
• Cost reduction for on-site visits
• Ongoing management of reported issues:-
• Handling and investigation of automatic alarms generated by equipment.
• Handling and resolution of customer reported problems.
• Notifying end users of issues and resolutions.

Custom support arrangements are available for our distribution partners.

If you would like to know more about our support services please contact our sales team