Our installation and support service includes:

• Free telephone & email support is offered for a 14 day period from installation of the equipment supplied by us.
• Support queries are normally acknowledged within one full working day.
• If you require an installation engineer on site we charge a nominal fee plus expenses.

We also offer a Service Level Agreement for customers who require a more comprehensive support service. Direct distributor phone & email support is free of charge.

Talk to Axtan today about your support requirements.

On Site Installation & Commissioning

Axtan and our Partner network offer a complete installation and commissioning service. Our experience working with different networks and vendors enables the timely installation of your product.

We work closely with your installation team to correctly provision, install, and configure your platform within the designated facility.

Our installation service includes:

• assisting you with the provisioning questionnaire
• system configuration
• physical network connection
• onsite or remote support during the installation

Note: It is expected that all physical aspects (location/rack & cables) are dealt by the client prior to any Axtan support staff visiting customer location.

Talk to Axtan today about your installation needs.